BusinessSoft
Let Us Lead Your Business Toward Future.
"Automation has improved our efficiency and accuracy, and information we need is easier to get."
—Catherine Ong
Head of Customer Relations Operations
Sony Electronics Asia Pacific
Service Cloud keeps customers happy
Today salesforce.com underpins nine of Sony’s 13 contact centres across AMEA and India. Sony has integrated its Cisco telephony managed service and also manages customer contact via email, web, social media, and Live Agent feeds.
Ong said keeping customers happy is easier when customer cases are managed as oneunified agent experience. This is the magic of Salesforce Service Cloud. A single customer view allows Sony’s contact centre agents to quickly pinpoint the right information about customers. Tabbed customer records and screen optimisation allow agents to navigate diverse histories, manage social media and case activities, with fewer clicks and less scrolling. Contact can come from anywhere, but everything about the customer is in one place.
Sony is also using Dashboards and Reports to report regional performance and provide managers with real-time reporting across a number of metrics.
10 Million Users Work Online with BusinessSoft.
Why BusinessSoft ?
All BusinessSoft software are come with cloud features. Wherever you go throughout your day. It syncs data automatically across your computer, iPad, iPhone, or Android.
It takes only minutes to get started and everything is automatically customised for your specific type of business.
Elegantly designed dashboards and feeds instantly show you the health of your business and your next action steps. All software are simplified and friendly to all users.
Our software able to prepare your reports with just one click ahead. Nothing efficient as our software.
Customer Success Story
